Lifetime Warranty Leather
Defective hardware/stitching under normal use? We’ll exchange for the same or equivalent model.
Return Basics
- 7-Day Window: request within 7 days; approved returns must be received within 7 days.
- Authorization required—unauthorized returns will be refused.
- Items must be unused, odor-free, tags attached, with original packaging.
- Refunds: store credit only. Shipping is non-refundable; customer pays return shipping.
Non-Returnable (examples)
- Beds & Blankets, Bowls & Feeders
- Treats/Cakes, Personalized & Custom items
- All sale items
See the full list in the policy below.
Damaged / Lost
- Report damage with photos within 48 hours.
- Lost orders: notify within 30 days.
International
No returns/refunds. Refused packages incur 50% restocking + reship fees.
